sequence diagram of online shopping system

The customer is not eligible for a refund in this case. Please note: This status does not refund the customer.Īn example use case: The merchant wants to cancel the order because the customer has become unresponsive and they do not know where to ship the product. Cancelled - Cancelled by an admin or the customer – stock is increased, no further action required.On hold - Awaiting payment – stock is reduced, but you need to confirm payment.Completed - Order fulfilled and complete – requires no further action.All product orders require processing, except those that only contain products which are both Virtual and Downloadable.

Processing - Payment received (paid) and stock has been reduced order is awaiting fulfillment.

Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal). Failed - Payment failed or was declined (unpaid) or requires authentication (SCA).

Pending payment - Order received, no payment initiated.Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:

Sequence diagram of online shopping system